Refund policy
Thank you for shopping with Shanthi Boutique, Salem. We check every saree carefully before it is packed, and we want you to love what you receive. This policy explains when we offer an exchange or refund and how to request one.
Quick Summary
- Exchange only: We do not offer refunds for change of mind, size, colour preference or personal choice.
- Damaged, defective or wrong item: We will replace it. If a replacement is not available, you get a full refund.
- Time limit: Contact us within 48 hours of delivery with an unboxing video.
- Condition: Unused, unwashed, with original folds, tags and packaging.
1. Exchange Policy
You can request an exchange if all of these apply:
- The request is made within 48 hours of delivery (or of purchase, for in-store orders).
- The saree is unused, unwashed and unaltered, with no perfume, stains or damage.
- The original folds, tags and packaging are intact.
- The item was not bought at a sale, discount or clearance price. Sale, discount and clearance purchases are final and cannot be exchanged for change of mind.
Exchanges are made for the same saree in another colour, or for another item of similar value, subject to availability.
2. Damaged, Defective or Wrong Item
If your saree arrives damaged or defective, or you receive the wrong item, we will make it right. This applies to all orders, including sale and discount items.
- Record a clear unboxing video from opening the sealed parcel to showing the issue, with no cuts or edits.
- Send the video and your order number within 48 hours of delivery.
- Once approved, we send you a replacement of the same product.
- If the same product or a similar item is not available, we issue a full refund to your original payment method.
Minor weaving irregularities in handloom and handmade sarees are part of their character and are not considered defects.
3. Not Eligible for Exchange or Refund
- Sarees that have been used, washed, altered, stitched or damaged after delivery.
- Items with missing tags, broken folds or missing packaging.
- Slight colour differences caused by lighting, photography or screen settings.
- Requests made after 48 hours of delivery.
4. How to Request an Exchange or Refund
- Message us on WhatsApp at 70104 48044 or 79049 81494, or email Shanthiboutique2023@gmail.com.
- Share your order number, the reason and the unboxing video.
- Our team will review your request and reply with the next steps and the return address.
- Pack the saree securely in its original packaging and send it back.
- Once we receive and check the item, we ship your exchange, or process your refund where applicable.
5. Shipping Charges for Exchanges
- For exchanges, the customer pays the shipping cost to return the product.
- Shipping charges are non-refundable.
- Additional shipping charges apply to send the exchanged item to you.
6. Refunds
Refunds apply only when a damaged, defective or wrong item cannot be replaced. Approved refunds are paid to your original payment method. The time it takes to reach your account depends on your bank or payment provider.
7. Contact Us
We are happy to help with any question about your order.
- Phone / WhatsApp: 79049 81494, 70104 48044
- Email: Shanthiboutique2023@gmail.com
- Store: Shanthi Boutique, #180/1, 4 Roads, Salem Main Road, Elampillai, Salem – 637502, Tamil Nadu, India
- Instagram: @shanthiboutique_official
Shanthi Boutique reserves the right to decline requests that do not meet the conditions of this policy.